Building Better Property Management: ExactEstate’s Mission
Founded in 2018 by Matt Hoskins, ExactEstate was born from a clear vision: create a property management software that prioritizes ease of use above all else. With a family background in affordable housing and property management, Hoskins witnessed firsthand the challenges posed by legacy systems that were difficult to use and inefficient.
ExactEstate’s philosophy centers around what Hoskins calls the “three-click rule” – ensuring that any user can accomplish their task in three clicks or less. What truly sets ExactEstate apart is their approach to affordable housing. While most competitors treat the segment as an afterthought, ExactEstate was built from the ground up with dedicated solutions for affordable housing compliance, including LIHTC, TRACS, and Section 8. Combined with robust capabilities for affordable, multifamily, HOA and single-family properties, ExactEstate offers comprehensive property management software solutions for diverse needs.
Today, ExactEstate serves property management companies managing thousands of units across all property types, helping them streamline operations from collections to compliance reporting.
The Challenge: Inefficient Payments Holding Back Growth
For property management companies, efficient and automated rent collection and payment processing are everything. Yet the industry has been plagued by inefficient property management payment solutions that create manual processes and significant financial burden.
Before partnering with Payabli, ExactEstate faced critical challenges:
Dual Processor Complexity: Managing separate processors for credit cards and ACH created friction everywhere – clients under the ExactEstate platform onboarded twice, developers maintained two APIs, and reconciliation became unnecessarily complex.
Manual Chargeback Nightmare: Without automated chargeback processing for property management, staff spent hours each month manually managing chargebacks.
Expensive PCI Compliance: ExactEstate’s use of direct APIs from multiple processors made PCI compliance both expensive and operationally burdensome, creating barriers to client acquisition.
Excessive Processing Fees: High processing fees were creating massive financial losses for merchants, with some large clients losing over 1 million dollars annually to payment processing fees alone.
The fragmented payment stack wasn’t just a technical inconvenience – it was directly impacting ExactEstate’s ability to deliver on their promise of efficiency and ease of use across all the property types they serve.
Why Payabli? The Right Partner at the Right Time
The breaking point came when manual chargeback processing became an unsustainable drain on operational resources. When their existing processor, Swipe4Free, couldn’t provide an automated solution, ExactEstate knew they needed property management payment solutions with a single, unified API for both credit cards and ACH.
After evaluating multiple payment providers, including Fiserv, ExactEstate chose Payabli for:
- Single API integration for all payment types
- Embedded payment components that enable seamless, automated rent collection
- Superior documentation that accelerated implementation
- Exceptional customer support that matched their own service standards
“The biggest thing that Payabli has done for us is offer the same type of customer support that we try to offer our clients,” Hoskins noted. “Everything was extremely responsive. Everybody wanted to work with us very happily.”
The Payabli Impact: Simple, Robust, and Scalable
Since partnering with Payabli for embedded property management payment solutions, ExactEstate has transformed their payment infrastructure and delivered significant value to customers across all property types.
Low Processing Fees: Payabli enabled ExactEstate to offer clients industry-low processing fees. “Because our payment processing rates are so low with Payabli, we’re able to keep that low for us, which keeps us getting more funds from the payment processing itself,” Hoskins explained.
Automated Chargebacks: Manual chargeback workflows that consumed hours of staff time each month were replaced by Payabli’s automated chargeback processing for property management.
Streamlined Onboarding: The dual-processor nightmare became a single task with rapid onboarding and underwriting.
Built-In PCI Compliance: Payabli’s embedded components provide PCI compliance without the labor and cost of achieving it independently.
Increased ACH Adoption: With Payabli’s seamless ACH processing, tenants are shifting from high-cost credit cards to cost-effective ACH payments, delivering savings for both property managers and tenants.
Seamless Payout Integration: Scalable payout capabilities for vendor payouts and mortgage processing. “We can do bulk payouts, cancel payouts if needed, and get exact statuses in real-time,” ExactEstate noted.
Looking Ahead: What’s Next for ExactEstate
The partnership between ExactEstate and Payabli continues to evolve with ambitious plans on the horizon. ExactEstate is deepening its integration of Payabli’s Pay Out capabilities throughout its accounts payable workflows, enabling property management companies to seamlessly manage vendor payments and subcontractor disbursements – all within the same unified platform that handles mortgage collection.
Additionally, with Payabli expanding into Canada, ExactEstate is positioned for international growth, enabling them to expand services to property management companies across North America with the same comprehensive payment infrastructure.
“Payment processing is one of the most important things inside of property management,” Hoskins explains. “As ExactEstate scales to support more clients, Payabli scales with us.”
A Partnership Built on Shared Values
Payabli has proven to be more than a payments infrastructure provider – they’re a trusted partner that shares ExactEstate’s commitment to customer success and ease of use. By eliminating payment processing complexity and delivering million-dollar savings, Payabli enables ExactEstate to focus on what they do best: helping property management companies operate efficiently.
Whether managing affordable housing communities with complex compliance requirements, HOAs with unique assessment structures, or multifamily properties with high transaction volumes, ExactEstate’s clients benefit from seamless property management payment solutions powered by Payabli.